My Skin Buddy FAQ
Have a question? We're here to help.
Why is MYSKINBUDDY unique?
MYSKINBUDDY is one powerful facial solution combining four proven technologies in six ready-to-go settings to help achieve a clearer complexion, brighter and even skin tone, and a more youthful appearance.
What are MYSKINBUDDY's six ready-to-go settings?
Setting #1. Deep Cleanse and Exfoliation Mode. This setting lets you experience a gentle yet deep and squeaky clean through ion care while thermal heat therapy, ultrasonic vibrations, and red LED light therapy help break up dead skin cells and promote more oxygen in your skin for an immediately brighter, smoother, and tighter complexion.
Setting #2. Acne Care. Whether you have cystic, mild or hormonal acne issues, this setting should be in your routine. Blue LED light therapy has been clinically proven to kill p. Acnes bacteria that leads to acne formation. This mode also uses ultrasonic vibration and ions to help push your acne products deeper into the skin and break up dead skin cells that may be trapping oils.
Setting #3. Calming and Brightening. This setting is wonderful for individuals who suffer from hyperpigmentation and redness. Green LED light therapy has been shown to help fade dark spots, brighten skin, and reduce redness. Take advantage of the added ions and ultrasonic vibrations in this mode as well, and use a lightening product suggested for your skin type and speed up the results.
Setting #4. Skin Rejuvenation and Anti-aging. Take your serum and moisturizer to the next level with this setting. The combination of a red LED light therapy, ultrasonic vibrations, and ions will deeply infuse your skin care into the dermal layers for optimal nourishment. Pay attention to how plump and radiant your skin will feel and look after the first treatment and see long-lasting results with continued use.
Setting #5. Multi-symptom Therapy. Most people have more than one skin issue. Do you have wrinkles, dark spots, and acne? No worries, we’ve got you! Use this setting that offers all three lights plus product infusion via ultrasonic vibration and ions.
Setting #6. Photosensitive and Ingredient Infusion. Not in the mood for a disco of lights tonight? Try this setting that offers a light-free option with ultrasonic vibration and ions to help you infuse your serum and moisturizers.
Setting #5/ Multi-symptom mode doesn’t seem to be working. Am I doing something wrong?
No need to panic. Please allow up to 5 seconds for LED lights to start cycling through.
What skincare products can I use with MYSKINBUDDY?
MYSKINBUDDY is designed to be compatible with all your favorite skincare products. If you’re not sure about which products to use, visit or contact an MSB expert near you for suggestions that best suit your skin type!
How do I charge MYSKINBUDDY?
MYSKINBUDDY is cordless handheld device, charged via USB port.
How long does MYSKINBUDDY last after a full charge?
MYSKINBUDDY will last up to 60 minutes of use after a full charge. We suggest charging in between uses to avoid disruption of treatment. What is the purpose of the MYSKINBUDDY device stand?
The stand was designed to hold your device and help air dry any moisture that might be left behind after use. Please charge MYSKINBUDDY and unplug from chord before placing in stand.
Why do I have two plastic covers?
MYSKINBUDDY comes with two plastic covers.
One is a protective cover. Place this cover over MYSKINBUDDY to protect its metal surface in between uses.
Cotton round holder (with the open space in the middle). After placing a cotton round, attach the cotton round holder to secure it in place before using MYSKINBUDDY to clean and exfoliate your skin (see next question).
When should I use cotton rounds?
- Broken skin
- Extreme sunburn
- Pregnant or nursing
- Metal pins and plates
- For external use only
- Pathological skin conditions
- Weak psycho-physical condition
- Not for use on or by children under 12 years old.
- Heart beat regulating medication / heart complaints
- Pacemakers or other battery operated and electrical implant
- Neurological disorders including epilepsy or multiple sclerosis
- Not for use on or by children between 12 and 17 years old without parental supervision
- Skin conditions in an active state accompanied by inflammation, weeping or soreness